Shipping policy

Order Processing Times

• Orders are processed within 1 business day (excluding weekends and holidays). Orders placed after 1 pm will be processed the next business day.

Domestic Shipping

• We offer standard shipping within the UK, which typically takes 1-3 business days.
• Expedited shipping options are available at checkout for faster delivery.

International Shipping

• We ship to select international destinations. Please check if your country is eligible at checkout.
• International shipping times vary by destination, usually ranging from 7-21 business days.
• Customers are responsible for any import duties and taxes that may apply.

Shipping Costs

• Standard shipping is free for all orders above £100. 
• Expedited and international shipping costs are calculated at checkout based on the destination and content of the order.

Returns and Refunds

• We have a 30-day return policy. If the product does not match the description or is defective, we will cover the return shipping costs.
• For all other returns, customers are responsible for return shipping fees. Items must be returned in their original condition.

Order Tracking

• Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number to track your order on our website or the carrier’s website.

Service Interruptions

• Delivery times may be affected by unforeseen circumstances such as weather conditions or carrier delays. We will notify you if your order is impacted.

For any questions or further assistance, please contact us at support@crateboxes.co.uk